FAQ

November 5, 2026.

Who is the merchant?

ALEX NIZO ETTENNE is a sole proprietor. This shop is not an LLC, corporation, or franchise. Do not add “LLC” to the operator name. Address 25 DAWES ST BLDG 1, SPRINGFIELD, MA 01109-3040.

Do you ship abroad?

No. U.S. only. See Shipping.

Is shipping free?

Yes. Standard U.S. shipping is $0 with no minimum.

How do I pay?

Credit card at checkout. We pack after the charge confirms.

Returns?

RMA within 30 days. Full rules on Returns.

Phone and mail

(207) 838-3717 · [email protected] · Monday–Friday, 9:00 a.m. – 5:00 p.m. Eastern time · 25 DAWES ST BLDG 1, SPRINGFIELD, MA 01109-3040.